Frequently Asked Questions

When will my order ship?

Orders are handmade and typically ship within 3–5 business days. You’ll receive tracking info via email once your order is on its way.
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Do you offer free shipping?

Yes! We offer free U.S. shipping on all orders $35 and up — no code needed.

Do you accept returns or exchanges?

We want you to love your order!

🌸 Returns are accepted on non-custom, non-wearable items (like pens and wine stoppers) within 7 days of delivery.

🌸 Exchanges are available for custom watch bands within 7 days.

🌸 Earrings and custom items are final sale for hygiene and personalization reasons.
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Can I cancel my order?

Yes — orders can be canceled before they ship. If you'd like to cancel, just reach out as soon as possible.

Do you accept custom orders?

Absolutely! I love creating custom pieces. If you're looking for a specific color, size, or design, feel free to reach out — I’d be happy to bring your idea to life.

Where do you ship?

At this time, we ship to U.S. addresses only.

How do I know what size watch band to order?

You can measure your wrist using a flexible measuring tape or a piece of string and a ruler. If you're unsure, I offer custom sizing — just leave your wrist measurement in the notes at checkout!

Can I request a specific charm or color combo?

Yes! I’m happy to accommodate special requests when possible. Just send me a message before ordering, and I’ll let you know what’s available.

Do you offer gift wrapping or personalized notes?

While I don’t offer full gift wrapping at this time, I'm happy to include a personalized gift note — just leave your message in the order notes at checkout.